Going to second this. I have a Titan XL from 2019 and it’s still going strong. Only issue has been a small crack in the side of 1 of the armrests. I haven’t bothered replacing it because it doesn’t affect functionality, just aesthetics. The cushion is firm as a chair cushion should be for proper support. It supports my tall, heavy ass no problem. I work from home half the week and I’m pretty comfortable. I cannot speak to newer versions of the chair though. I know about 3 or 4 people that have the Titan XL as well and haven’t heard any negatives from them.
Going to second this. I have a Titan XL from 2019 and it’s still going strong. Only issue has been a small crack in the side of 1 of the armrests. I haven’t bothered replacing it because it doesn’t affect functionality, just aesthetics. The cushion is firm as a chair cushion should be for proper support. It supports my tall, heavy ass no problem. I work from home half the week and I’m pretty comfortable. I cannot speak to newer versions of the chair though. I know about 3 or 4 people that have the Titan XL as well and haven’t heard any negatives from them.