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A customer RMA’d their ROG Ally handheld console for a faulty joystick replacement - only to have Asus refuse warranty repair due to a tiny scratch on the top of the device.

Asus then invoiced the customer $200 to carry out the joystick repair outside of warranty, or have the handheld console returned to them in a disassembled state.

Pretty low from Asus in my opinion 🤦‍♂️ can’t say I’m a fan of supporting a company who treats their customers like this.

Louis’ video is related to other coverage on this by the Gamers Nexus channel, which covers this in much more detail.

  • Wrench@lemmy.worldEnglish
    2·
    6 months ago

    Not sure I follow. Doesn’t explain why the customer took it apart, or why the customer service took it apart?

    The customer verified that they sent it with that minor cosmetic damage, because they very thoroughly photographed it before sending it in