The LinkedIn post OP was referencing in the video. https://www.linkedin.com/feed/update/urn:li:activity:7214228916142534656/
TCT article on the situation.
https://www.tctmagazine.com/additive-manufacturing-3d-printing-news/latest-additive-manufacturing-3d-printing-news/shapeways-ceases-operations-and-files-for-bankruptcy/
3D Printing Industry article that goes more into the financial side of the issue. https://3dprintingindustry.com/news/shapeways-bankrupt-5m-rescue-bid-rejected-231387/
They probably lost a ton of business to the Chinese PCB companies that branched into hobby-focused 3D printing and CNC milling. (That is speculation, of course.)
Running a business like that primarily out of the US must have been super expensive. It seems that Shapeways had locations in Europe, which probably had its own set of issues.