TAC has been going downhill for a while, this is an insane move that will only hurt them in the long run, but I guess execs can celebrate the short term savings on payroll.
Sure, TAC is basically Cisco’s tech support (Technical Assistance Service).
When you buy several $100k switches that also require a yearly license, you kinda expect to be able to talk to someone who knows their shit when things start fucking up.
I mean, bugs exist pretty much everywhere, that’s fine and honestly expected. Just when shit breaks, I don’t need a dumb AI chat bot to give me the runaround, I need an engineer to understand the setup, go through packet captures, logs, dumps, whatever.
I’m sure there are still plenty of brilliant intelligent people over there, but they’ll be even more understaffed and overworked than they already were before.
with the cutting of staff I can see how TAC could be impacted/degraded :/
I’m disappointed but not surprised that Cisco continues to enshitty itself as I heard last month year that they were screwing around with the Java license, like the actual language
TAC has been going downhill for a while, this is an insane move that will only hurt them in the long run, but I guess execs can celebrate the short term savings on payroll.
That’s all they ever care about.
mind if I ask what’s TAC?
Sure, TAC is basically Cisco’s tech support (Technical Assistance Service).
When you buy several $100k switches that also require a yearly license, you kinda expect to be able to talk to someone who knows their shit when things start fucking up.
I mean, bugs exist pretty much everywhere, that’s fine and honestly expected. Just when shit breaks, I don’t need a dumb AI chat bot to give me the runaround, I need an engineer to understand the setup, go through packet captures, logs, dumps, whatever.
I’m sure there are still plenty of brilliant intelligent people over there, but they’ll be even more understaffed and overworked than they already were before.
ahhh gotcha/thank you🤗
with the cutting of staff I can see how TAC could be impacted/degraded :/
I’m disappointed but not surprised that Cisco continues to enshitty itself as I heard last
monthyear that they were screwing around with the Java license, like the actual languageEdit:
nvm just double checked and I got the timeline wrong, Oracle was screwing around with the license on January 23, 2023
Yea Java would be Oracle, they’re usually actively fucking things up.
whoops, I forgot that Oracle and Cisco are different companies
my bad!