• JackbyDev@programming.dev
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    2 months ago

    Some customer support “bots” could be considered classification problems, no? At least in so far as which department does a call get routed to.

    • Gestrid@lemmy.ca
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      2 months ago

      At least it’s routing you to a department instead of trying to help you solve the issue yourself by showing you different help pages you already looked at before trying to contact support.

      • null@slrpnk.net
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        2 months ago

        If you actually looked at the help pages before contacting support, you are in the minority.

    • howrar@lemmy.ca
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      2 months ago

      Could be. Classification is a type of problem. LLM is a type of model. You can use LLMs to solve classification problems. There’s a good chance that’s what’s happening here.