Even of the literate people, far too few bother reading instructions. People who can read and interpret law texts, but they still click away a pop-up unread when setting up a new phone for example. The only people who I’ve only ever had a good experience with when it came to diligently reading and following instructions + escalating the problem when the instructions were unclear, were professional accountants.
Even of the literate people, far too few bother reading instructions. People who can read and interpret law texts, but they still click away a pop-up unread when setting up a new phone for example. The only people who I’ve only ever had a good experience with when it came to diligently reading and following instructions + escalating the problem when the instructions were unclear, were professional accountants.