I call all the autopilot people “Listers” aka, they need a list of steps. If anything happens that the steps do not account for, they get stuck and cannot proceed.
I work in IT support and the number of times I’ve gotten a call from a lister who hit a random, benign dialog during a routine process, called me, and I only clicked “ok” to resolve the concern… Well, it’s too damn high.
The fact that we don’t teach people critical thinking and problem solving in standard (and generally mandatory) education, is baffling to me. Education has become a list of things to memorize in order to pass.
I think that’s less due to low intelligence or poor education it’s just being completely out of their depth. I could probably do a car engine rebuild if I had perfect instructions that tell me EXACTLY what to do (and the right tools). But as soon as I got off track I’d be pretty clueless.
I call all the autopilot people “Listers” aka, they need a list of steps. If anything happens that the steps do not account for, they get stuck and cannot proceed.
I work in IT support and the number of times I’ve gotten a call from a lister who hit a random, benign dialog during a routine process, called me, and I only clicked “ok” to resolve the concern… Well, it’s too damn high.
The fact that we don’t teach people critical thinking and problem solving in standard (and generally mandatory) education, is baffling to me. Education has become a list of things to memorize in order to pass.
I think that’s less due to low intelligence or poor education it’s just being completely out of their depth. I could probably do a car engine rebuild if I had perfect instructions that tell me EXACTLY what to do (and the right tools). But as soon as I got off track I’d be pretty clueless.
Don’t get started on UI updates to their most used programs.