Being dependent on support guys that are not that bright can be really annoying, especially if you are from the field too. As an IT student while working off my civil service days I had a few situations like that.
For example, one didn’t understand why plugging the Ethernet splitter (splits 4 twisted pairs into 2x 2 twisted pairs) into the switch instead of the structured cabling wasn’t working.
Being dependent on support guys that are not that bright can be really annoying, especially if you are from the field too. As an IT student while working off my civil service days I had a few situations like that.
For example, one didn’t understand why plugging the Ethernet splitter (splits 4 twisted pairs into 2x 2 twisted pairs) into the switch instead of the structured cabling wasn’t working.