Summary
An internal Social Security Administration memo from March 13 reveals plans to require internet identity verification for phone benefit claims, forcing those unable to use online systems to visit physical offices.
The memo, authored by acting Deputy Commissioner Doris Diaz, estimates 75,000-85,000 people would need in-person visits despite month-long wait times and office closures.
This change would severely impact the 40% of beneficiaries who rely on phone service.
Meanwhile, the agency is cutting 7,000 employees (12% of staff) and closing offices. The memo acknowledges these changes will cause “service disruption,” “operational strain,” and “budget shortfalls.”
Why doesn’t the working class, the larger of the two, simply not eat the owning class?
Jokes aside; seems to me the problem is that policy is set on feelings rather than reality, and then the argument of “not sustainable” gets irrelevant (which is why the policy carries on even though demonstrably wrong).That I can understand, cutting off one’s nose to spite the face kinda deal. But if you’re spiteful, it might be a reasonable (although not rational) choice.
If you’re looking for efficient and/or rational policy, you need more mature representatives, simple as.