The article doesn’t go into details (great journalism people, high-fives all around), but it sounds like they eliminated compulsory tipping where gratuity is added to the bills automatically. If customers really want to tip for exceptional service, I don’t think anyone will stop them.
The way it works at Casa Bonita is that you pay for your meal first. Because of this, they realized that tipping was far worse than a typical restaurant when they did their soft open recently. Rather than change their process and have customers pay after eating, they opted to pay their employees more and just ditch tipping. If they kept it the traditional way the only one making any decent tips would have been the bartender.
The article doesn’t go into details (great journalism people, high-fives all around), but it sounds like they eliminated compulsory tipping where gratuity is added to the bills automatically. If customers really want to tip for exceptional service, I don’t think anyone will stop them.
The way it works at Casa Bonita is that you pay for your meal first. Because of this, they realized that tipping was far worse than a typical restaurant when they did their soft open recently. Rather than change their process and have customers pay after eating, they opted to pay their employees more and just ditch tipping. If they kept it the traditional way the only one making any decent tips would have been the bartender.
Tipping in cash is still an option though, isn’t it?