Microsoft CEO Satya Nadella says empathy isn’t a soft skill — it’s actually ‘the hardest skill we learn’::Microsoft CEO Satya Nadella talked about the importance of empathy as a skill in the business world while accepting the Axel Springer Award in Berlin.
in my experience, ive had to remind a lot of my IT colleagues to have empathy, and quite often.
also, what may be natural to you isnt necessairly easy for others.