Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit
www.tomshardware.com
The RAM crisis is unfair for everyone, but some situations absolutely beggar belief.

cross-posted from: https://lemmy.world/post/44218766

Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an ‘upgrade’ for the customer — Australian retailer refuses to replace faulty Corsair kit

  • Zer0_F0x@lemmy.world
    8·
    4 days ago

    I don’t know anything about Australian laws, but I would assume that would be an easy lawsuit to win, no?

    • scutiger@lemmy.world
      4·
      3 days ago

      No, the law says that you should get a replacement or a refund. They offered the refund at the original price, not at current market price. It’s a shitty situation, but not illegal.

      • Dave.@aussie.zone
        10·
        3 days ago

        If it’s classed as a “major” fault that essentially renders it unusable, the customer gets to choose the remedy, not the retailer.

        This is usually so the customer can get their money back for a shit product, but there’s nothing stopping them from a replacement.

        Umart’s claim that it’s “an upgrade” doesn’t hold much weight. If you buy X gigabytes of ram and it fails and you want a replacement with the same X gigabytes of ram, that’s not an upgrade. It’s restoring the status quo of the original purchase where they got a physical quantity of a product.