Dukaan founder and CEO Suumit Shah revealed that 90% of the company’s support staff has been laid off after the introduction of an AI chatbot to answer customer support queries.

  • James@lemmy.ca
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    1 year ago

    That’s all tier 1 help desk ever does anyway.

    From my experience they know less about the product than I do when I try to get support on it.

    • Pika@lemmy.world
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      1 year ago

      it’s so true… I feel bad due to it but, half the time t1 is just rehashing the power cycle and try again list.