The whole settlement scheme has been a disaster. uKVI has historically been a truly terrible organisation. I personally have been given false information from them on more than one occasion so this doesn’t surprise me in the slightest.

Why is extraordinarily ridiculous though, is why someone from the EU that already had permanent residency wouldn’t just have that acknowledged or have automatically moved onto the new scheme. UKVI will already have her details on file electronically with biometric enrolment data.

Anything to make peoples lives miserable, in yet another clear implementation of government policy. The cruelty is the point.