The issues that started occurring on Sunday turned out to be more serious than anticipated, extending beyond the application code. We are still working on resolving them to ensure the proper functioning of the website, but we need some more time. Apologies for any inconvenience.

  • HeartyBeast@kbin.social
    17·
    11 months ago

    You know the generic ‘we are working on issues’ page that comes up on an error.

    Any chance of adding a ‘Last updated’ date stamp on that, to let users know it’s not just an old generic piece of text?

    • DarkThoughts@kbin.social
      1·
      11 months ago

      Don’t listen to the text on the page about new servers. Look at the title of the page which is usually showing the 50X error code.

  • DessertStorms@kbin.social
    6·
    11 months ago

    I always assume that repeat errors on the user end means significantly more to deal with on your end, but it’s clear you’re doing your best to keep everything going, so I try my best not to get frustrated lol

    Hope you’ve managed to have some time to enjoy the holidays despite all of this!

  • kpw@kbin.social
    5·
    11 months ago

    What happened? Since a few days almost every button I press leads me to an error page :(

  • Gamers_Mate@kbin.social
    5·
    11 months ago

    I have noticed a few (Error 50x) appearing especially if I sort by new. A sort of work around I have found is going to someones username to see what they post.
    This post for example did not appear but I was able to find it by going to moderators in the sidebar and clicking Ernest.

    Working on Kbin is a lot of work and as far as I know Ernest is a solo dev. So we should be patient and give him all the time he needs.

  • LollerCorleone@kbin.social
    4·
    11 months ago

    Threadiverse is still in its nascent stages of development, and it is even earlier stages for kbin. Anyone who have been around in the internet long enough knows that these issues are common at this stage. People who are complaining are failing to realise that this is still just a passion project of a single individual who is really not making any real profits in return, and is not a multi-billion enterprise with server farms of its own across the world. Even Reddit and Twitter had lots of such hiccups when they started out.

    Thanks for all the work you are doing, Ernest! Always happy to be here!

  • Infiltrated_ad8271@kbin.social
    3·
    11 months ago

    Can you predict when the situation will improve? Should we take a week off?

    PS: I think I’ve seen too many devs in crisis for rolling out “minor” patches late on Fridays or before holidays; there should be an unwritten rule about it.

  • Pepsi@kbin.social
    2·
    11 months ago

    you need to have an honest conversation with yourself before you address any further issues publicly.

    from “if the update isn’t out by september consider this project dead” to “i’ll be working on it for a few hours then it should be good to go” you clearly have trouble estimating the amount and scope of work necessary to maintain a site of this caliber.

    i’m not trying to be insulting to you, but you need to understand it’s starting to get tiring as a user too. take stock of what you are doing and pause for a moment before you give your users a defined timeframe.

    the post where you said it would be a few hours is still up and unedited. that was 3 days ago. i wouldn’t have minded you saying “it will be a few days, maybe a week or longer” at the get-go but now we’re approaching 1000% estimated time to recovery and it feels like you are no closer than you were 3 days ago. it’s insulting and it definitely doesn’t need to be that way.

    • ernest@kbin.socialOP
      11·
      11 months ago

      I don’t quite understand what you mean. The problem is that in such a case, it’s challenging to provide a specific estimate. That’s why I occasionally provide updates in case the work is prolonged. It seems to me that this is how it works. Issues arose without any interference in the code or infrastructure. I addressed hardware problems, but it turned out that wasn’t the only issue. Throughout this entire period, I’ve been attempting to ensure that the instance operates as smoothly as possible. It should be significantly better now, but I’m still actively working on it. Unfortunately, taking a holiday break here doesn’t help either.

      • Pepsi@kbin.social
        4·
        11 months ago

        “I’ll be working on it for the next few hours” is different than “I’ll be working for a few hours today but have not identified root cause yet so I can’t say how long the fix will be”

        “The update will come in September or consider the project abandoned” vs “I want to have the update out by the end of September but can’t guarantee any timeframes until I’m further along in the work”

        “It should be back up in a few hours” vs “I’ll update everyone again once I’ve identified the issues and am working towards a clear resolution”

        I’m not asking for more work or more communication, just honest communication.

        • ernest@kbin.socialOP
          11·
          11 months ago

          Issues like the one that occurred are typically resolved within an hour, hence this post - mainly to quickly inform that work is underway on it. But you’re right, I’ll strive to improve communication in the future. Your examples gave me something to think about, thanks.

          • livus@kbin.social
            8·
            11 months ago

            Honestly @ernest I don’t think you have anything to worry about.

            It is your platform. Make it at your own pace. Most of us are very happy to be invited on this journey and recognise that there are going to be ups and downs.

    • TheVillageGuy@kbin.melroy.org
      0·
      11 months ago

      Good luck trying to convince this man. I’m sad to say that what I predicted, now two months ago, is happening. My advice; don’t rely on kbin.social, find another instance (I recommend Mbin) or make one of your own.

      • DarkThoughts@kbin.social
        2·
        11 months ago

        Fedia.io can’t even send a confirmation mail. lol

        There was an issue submitting this request. There may be no account associated with that email or perhaps it is already activated.

        • norbert@startrek.website
          0·
          11 months ago

          There are a lot of instances, just keep looking. Find the communities/instances you like, and subscribe to them from whatever quick, lightly-used, geographically-close to you instance you find to register on.

          • DarkThoughts@kbin.social
            1·
            11 months ago

            There’s literally no location indicator for the instances servers so I’m not sure how you expect me to do that. And smaller instances are more likely to get abandoned, go down and vanish.

  • Luxuri@mastodon.social
    1·
    11 months ago

    @ernest I really hope you resolve these issues asap, Kbin is already struggling an already small userbase and lack of engagement, these errors not allowing people to even access Kbin is really going to hurt, especially if these errors keep happening for so long.

  • kpw@kbin.social
    1·
    11 months ago

    What happened? Since a few days almost every button I press leads me to an error page :(

    • Teppic@kbin.social
      10·
      11 months ago

      There is an option for this under settings which is likely to be more fruitful than a comment in a thread.

      • quirzle@kbin.social
        1·
        11 months ago

        And even then, it probably won’t be especially quick. It’s a manual process, and it seems like there’s other priorities at the moment…