For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.
For the first time in 28 years of JD Power’s car owner survey, there is a consecutive year-over-year decline in satisfaction, with most of the ire directed toward in-car infotainment.
I really like the all screen infotainment idea, but the implementation is always shitty. Part is because they still won’t fully commit to the strengths of the interface, and part is cost. Well, screens are much cheaper now. No need to settle for a 5 inch shit tier TN panel. I want a big, honkin, high contrast, ambient light modulated brightness screen with a minimal set of buttons to switch the interface between tasks.
Personally, I HATE every dial system I’ve ever used and miss my old Prius’s touch screen. It had nice, big on-screen buttons and almost all functionality duplicated through the steering wheel. Instead of hitting a button 20 times or spinning a dial 2.24123 rotations to select the option I wanted, it was 2 taps. No rubberbanding around my intended selection or trying to compensate for whatever acceleration algorithm they used.
Right now, I have a trackpad on the center console and I hate it. The acceleration is bizarre. It snaps the some elements, but seems to not like others. It miss clicks because I bump it or something partially rests on it. Every time I use it, I have to get a feel for where I’m touching it - am I off in a corner, on the edge, in the middle.
Simply adding some dynamic buttons like a Streamdeck (little screens on each button) would solve many of the problems. Have the function and image change with the domain you’re customizing (Audio, AC, etc.). After that, allow more customization of the elements within each domain. Maybe some of them need to step up their steering wheel buttons game.
There’s also the subtle muscle memory advantage to screens. Screen of buttons, you have to still look at the target, reach to the target, and activate the switch. In the case of dials, you have to performs a different action to undo an error. You never get to repeat the proper initial action - turning to the right selection based on feedback of success. With touch controls, most errors either resolve by repeating the motion you intended correctly, or moving back a screen/reverting an element and repeating the intended motion.
I think many people assume that the tactile feedback of running your fingers over the buttons matters. In reality, I don’t see many people do that. The feedback of a selection or click is nice, but by now everyone’s had gummy keyboards, cheap electronics, and a bunch of different button-covered devices. That click confirmation isn’t anywhere near as reliable as audio cues. Hell, there can be 10 different types of buttons in the car with varying resistances and actuation distances.
Oh, and I’d like to se a study testing if the presence of constant, slow animations are less distracting that static images for consoles. I think a large part of the distraction is how sudden things can change on a screen. Like loading the next music track changes the time marker, the album art, etc. It you become accustomed to perceiving motion in that location, it may reduce the urge to orient to sudden changes.
Anyhoo, I’m rambling. Sleepy time for me.