But statistically, there will still be a shorter average wait. If there’s a slow customer on one machine, the line only slows slightly as the other five machines are still moving along as usual. And people tend to use the self-checkout when they have fewer items (generally), which means less wait per person.
Even if you have lots of slow customers, the wait will generally not be any longer. If the wait is longer than the staffed checkout, some people will move over and the line self-regulates. And even if it doesn’t, there are still lots of slow/chatty checkout staff (at least where I live), so I don’t think they’re any faster.
Unless you go to Aldi. Those people mean business.
In my case they end up paying several employees to put the stuff back on the shelf from the cart I left behind and probably throw out some meat/frozen products.
That may be the case, but how often before self checkout became available did you go to the store and of the 15 check out lanes there were maybe one or two open.
That’s the massive difference. With self checkout there will be as many as 12 machines running simultaneously which means that everybody gets out of there so much faster
you get shorter lines with self-checkout. 2 cashiers can checkout 2 people at a time, while 2 self-checkout attendants can oversee a dozen checkout stations
But you get lines with self checkout. Longer often because customers are slower than clerks.
But statistically, there will still be a shorter average wait. If there’s a slow customer on one machine, the line only slows slightly as the other five machines are still moving along as usual. And people tend to use the self-checkout when they have fewer items (generally), which means less wait per person.
Even if you have lots of slow customers, the wait will generally not be any longer. If the wait is longer than the staffed checkout, some people will move over and the line self-regulates. And even if it doesn’t, there are still lots of slow/chatty checkout staff (at least where I live), so I don’t think they’re any faster.
Unless you go to Aldi. Those people mean business.
Last time I was at a store there wasn’t even a staffed checkout. Unsure what they do if someone needs one.
In my case they end up paying several employees to put the stuff back on the shelf from the cart I left behind and probably throw out some meat/frozen products.
That may be the case, but how often before self checkout became available did you go to the store and of the 15 check out lanes there were maybe one or two open.
That’s the massive difference. With self checkout there will be as many as 12 machines running simultaneously which means that everybody gets out of there so much faster
you get shorter lines with self-checkout. 2 cashiers can checkout 2 people at a time, while 2 self-checkout attendants can oversee a dozen checkout stations
These are just my personal observations, but I hardly ever see staffed checkout without a line. I hardly ever see self checkout with a line.