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One suspects, for numerous reasons, that your employer will never allow any user, especially a North American, to stop data collection by the central servers.
However, you might refer the customer to your colleagues in the EU. They will have stronger data protections that could be used to force the issue. The Europeans might be able to share how it works with your North American customer.
Not defending hurtful remarks, but any polyglot knows that context and culture are everything and that dictionary translations are rarely entirely accurate. I’d rather know what he actually said with credible interpretation than some social media screed based on Google Translate’s version.