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Cake day: July 26th, 2023

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  • I’ve often thought that worker cooperative call centres should be a thing. The people who manage call centres barely understand the contract because inevitably they higher management from outside of the company, since no one on the phones could possibly be management material.

    It would probably make quite a lot of money because one of the biggest complaints that companies have about their third party call centres is inefficiencies. Even if the bosses wanted to fix the inefficiencies they can’t because they don’t understand the contract at a base enough level. In a workers cooperative that wouldn’t be an issue since the workers would understand the contract.

    Unfortunately it probably would face the issue that all new starts in the industry make, in that most businesses are locked into multi-year contracts with their call centre providers and can’t just swap to a new provider whenever they want. So you’d have to time its startup very precisely as a big company came to the end of its contract, or you’d probably have to get some clients on board before you even started.



  • Echo Dot@feddit.uktoMicroblog Memes@lemmy.worldSafety
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    7 hours ago

    It’s not shame they feel, it’s about self-preservation. They know that if everyone knew who they were they would be reprisals.

    If anybody knew who any of these guys were, and worked out where they lived, I wouldn’t give them 24 hours. Eventually they’ll deport the wrong person and someone with a gun will decide that the ends justify the means, and that’ll be that. It will probably spark a massive military escalation on trump’s part, but it won’t matter to them.