Hey folks, this is probably silly but I’m taking suggestions as to how to handle a situation I’m in now. My bill for internet has gone up like 50 dollars in the last few months between the promotional deal expiring and the affordable connection subsidy going away. So I called a competitor to see about changing service. I wasn’t able to shop services online because something was wrong with my address, so phone call it had to be.
It took like an hour and they have to come out to see whether I can actually get service still. But they tentatively signed me up for service so I got an email a couple hours after the call.
They have me being billed for a landline.
It’s still cheaper than I’m currently paying but I’m absolutely not going to use a landline. So I’m in a bind.
Do I call them back and try to out-talk a sales rep to get them to just sell me internet?
Should I go to the physical store location in my city and talk with them in person? We still don’t even know if I’ll be able to get service, would that be a waste of everyone’s time?
Should I wait and resolve it after the ‘can you get service’ question is resolved, or will that make changing it more painful?
Some other thing I’m not thinking about?
Yeah, I’m normally assertive about that sort of thing, I actually thought I caught what he was doing during the call but when I challenged him on it he said it was just part of getting internet service. And since there was nothing in front of me and no way for me to just order what I wanted myself I had no way to double check.
Which is part of why I’m reluctant to call again, they’ll just keep talking around this stuff and I have nothing solid to point them back to.
He probably gets paid on commission and in that case he’s a lying salesmen. I wouldn’t argue though. I’d be polite and ask for him to transfer me to a supervisor. And if he lies more and says “My supervisor isn’t here” - I wouldn’t challenge him on that either. I’d just say something like “Please transfer me to somebody else then.”