Bastian told CNBC's "Squawk Box" on Wednesday that the carrier would seek damages from the disruptions, adding, "We have no choice."
  • Delta Air Lines CEO Ed Bastian said the massive IT outage earlier this month that stranded thousands of customers will cost it $500 million.
  • The airline canceled more than 4,000 flights in the wake of the outage, which was caused by a botched CrowdStrike software update and took thousands of Microsoft systems around the world offline.
  • Bastian, speaking from Paris, told CNBC’s “Squawk Box” on Wednesday that the carrier would seek damages from the disruptions, adding, “We have no choice.”
  • skuzz
    11·
    3 months ago

    Honestly, with how terrible Windows 11 has been degrading in the last 8 or 9 months, it’s probably good to turn up the heat on MS even if it isn’t completely deserved. They’re pissing away their operating system goodwill so fast.

    There have been some discussions on other Lemmy threads, the tl;dr is basically:

    • Microsoft has a driver certification process called WHQL.
    • This would have caught the CrowdStrike glitch before it ever went production, as the process goes through an extreme set of tests and validations.
    • AV companies get to circumvent this process, even though other driver vendors have to use it.
    • The part of CrowdStrike that broke Windows, however, likely wouldn’t have been part of the WHQL certification anyways.
    • Some could argue software like this shouldn’t be kernel drivers, maybe they should be treated like graphics drivers and shunted away from the kernel.
    • These tech companies are all running too fast and loose with software and it really needs to stop, but they’re all too blinded by the cocaine dreams of AI to care.
    • corsicanguppy@lemmy.caEnglish
      4·
      3 months ago

      They’re pissing away their operating system goodwill so fast.

      They pissed it away {checks DoJ v. Microsoft} 25 years ago.

      • skuzz
        1·
        3 months ago

        Windows 7 and especially 10 started changing the tune. 10: Linux and Android apps running integrated to the OS, huge support for very old PC hardware, support for Android phone integration, stability improvements like moving video drivers out of the kernel, maintaining backwards compatibility with very old apps (1998 Unreal runs fine on it!) by containerizing some to maintain stability while still allowing old code to run. For a commercial OS, it was trending towards something worth paying for.

    • stoly@lemmy.world
      31·
      3 months ago

      I don’t know that Microsoft has OS goodwill. People use it because the apps are there, not because Windows has a good user experience.

    • xradeon@lemmy.one
      1·
      3 months ago

      I think what I was hearing is that the CrowdStrike driver is WHQL approved, but the theory is that it’s just a shell to execute code from the updates it downloads, thus effectively bypassing the WHQL approval process.

    • smeenz@lemmy.nz
      1·
      3 months ago

      The driver is wqhl approved, but the update file was full of nulls and broke it.

      Microsoft developed an api that would allow anti malware software to avoid being in ring 0, but the EU deemed it to be anti competitive and prohibited then from releasing it.