Okay, I agree with you that you’re not wrong to be upset at Seagate customer service. Its also perfectly within your rights to stop using Seagate. I just want to point out that if you continue to follow your policy of “one and done”, and the continued deteriorating customer service experience all companies are providing these days, you’ll soon be left with very few places to do business with.
There are only 6 or 7 airlines that fly out of my local international airport. I’ve had disappointing customer service experiences of one degree or another from every single one of them. If I was following a “one and done” approach, I’d have no one to fly commercially with.
Thankfully the other two haven’t fallen as hard as Seagate has.
If you want keep thinking that don’t look too hard at Western Digital’s scandals and catastrophic drive failures of the past. In my early working days I made good money swapping out hundreds of failing Western Digital hard drives.
Long term boycottes are the best thing - IF you can get large numbers to follow. Large enough that management schools are forced to teach about how ever real reform won’t be enough to save you from bad actions.
Oh, I agree with that. Part of the cost of a product is how much bother the consumer will have to put forth to get their desired use out of it. That’s part of what a brand is supposed to communicate to a buyer.
Okay, I agree with you that you’re not wrong to be upset at Seagate customer service. Its also perfectly within your rights to stop using Seagate. I just want to point out that if you continue to follow your policy of “one and done”, and the continued deteriorating customer service experience all companies are providing these days, you’ll soon be left with very few places to do business with.
There are only 6 or 7 airlines that fly out of my local international airport. I’ve had disappointing customer service experiences of one degree or another from every single one of them. If I was following a “one and done” approach, I’d have no one to fly commercially with.
Specifically with magnetic hard drive manufacturers, there are only 3 left in existence: Seagate, Western Digital, and Toshiba
If you’ve sworn off Seagate, that means all of your future purchase have to be accommodated by the remaining two. I hope that is enough.
Thankfully the other two haven’t fallen as hard as Seagate has.
If you want keep thinking that don’t look too hard at Western Digital’s scandals and catastrophic drive failures of the past. In my early working days I made good money swapping out hundreds of failing Western Digital hard drives.
Then we’re all screwed thanks to consolidation.
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The “crossed off the list for life“ strategy doesn’t much work for me either… but we’re best off keeping score somehow, for sure.
Could be boycotting companies most recently in the news for bad behavior, or who are doing the greatest harm
Long term boycottes are the best thing - IF you can get large numbers to follow. Large enough that management schools are forced to teach about how ever real reform won’t be enough to save you from bad actions.
Sadly, in the world of multinational business, that isn’t how management schools perceive boycotts.
Oh, I agree with that. Part of the cost of a product is how much bother the consumer will have to put forth to get their desired use out of it. That’s part of what a brand is supposed to communicate to a buyer.