From the website linked: In June 2022, City of Durham’s Community Safety Department launched the HEART program to offer the care that Durham residents need when we’re experiencing nonviolent mental health crises or quality of life concerns. They offer crisis call diversion, care navigation, and community response. During the pilot phase HEART workers have delivered aid, supplies, community resources, and much more to community members who look just like you and me, in over 6200 responses, taking an average of 5.47 minutes to arrive at the scene.