It’s probably wishful thinking, but I could see this possibly curbing some of the entitlement people can get when using a tip-based service. And that makes for a better work environment.
Tipping is ingrained in our culture so much that people will still feel obligated to. The best way to stop it is to take the tip line off the receipt entirely.
The article doesn’t go into details (great journalism people, high-fives all around), but it sounds like they eliminated compulsory tipping where gratuity is added to the bills automatically. If customers really want to tip for exceptional service, I don’t think anyone will stop them.
The way it works at Casa Bonita is that you pay for your meal first. Because of this, they realized that tipping was far worse than a typical restaurant when they did their soft open recently. Rather than change their process and have customers pay after eating, they opted to pay their employees more and just ditch tipping. If they kept it the traditional way the only one making any decent tips would have been the bartender.
Why eliminate tipping? Just pay everyone $30 and put up cards telling the customers tipping is completely optional.
It’s probably wishful thinking, but I could see this possibly curbing some of the entitlement people can get when using a tip-based service. And that makes for a better work environment.
Tipping is ingrained in our culture so much that people will still feel obligated to. The best way to stop it is to take the tip line off the receipt entirely.
The article doesn’t go into details (great journalism people, high-fives all around), but it sounds like they eliminated compulsory tipping where gratuity is added to the bills automatically. If customers really want to tip for exceptional service, I don’t think anyone will stop them.
The way it works at Casa Bonita is that you pay for your meal first. Because of this, they realized that tipping was far worse than a typical restaurant when they did their soft open recently. Rather than change their process and have customers pay after eating, they opted to pay their employees more and just ditch tipping. If they kept it the traditional way the only one making any decent tips would have been the bartender.
Tipping in cash is still an option though, isn’t it?