I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.

Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?

  • iamabdullah@alien.topB
    link
    fedilink
    English
    arrow-up
    3
    ·
    11 months ago

    Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.

  • boli99@alien.topB
    link
    fedilink
    English
    arrow-up
    3
    ·
    11 months ago

    families wont work like that

    families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.

    careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.

  • scriiby@alien.topB
    link
    fedilink
    English
    arrow-up
    2
    ·
    11 months ago

    Sorry dad I told you don’t call me, open a ticket or I won’t give you support

  • Old-Knitterhemd@alien.topB
    link
    fedilink
    English
    arrow-up
    2
    ·
    11 months ago

    How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.

    I do not get it.

  • therealsimontemplar@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    11 months ago

    We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.

  • zeronight_@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    11 months ago

    Do not do this, you’ll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.

    Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don’t see how tickets would help you.

    • tangobravoyankee@alien.topB
      link
      fedilink
      English
      arrow-up
      1
      ·
      11 months ago

      I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it’s time to harass them for violating the SLA.

      AITA?

  • DundasKev@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    11 months ago

    I use Trello, which isn’t at all self hosted but it’s free and ready to go.

    • lolozen@alien.topOPB
      link
      fedilink
      English
      arrow-up
      1
      ·
      11 months ago

      Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account

  • MyTechAccount90210@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    11 months ago

    Hahahahah, I’m sorry son, what’s your ticket number? SHeeewwwwwaaahhh yeahhhh I’m going to need a ticket number. You’re welcome to open one by emailing helpdesk@thesmithfamily.net and we’ll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.

    • AdmiralPoopyDiaper@alien.topB
      link
      fedilink
      English
      arrow-up
      1
      ·
      11 months ago

      “I understand sir, and I’m sorry to hear your WiFi is slow, I can absolutely help you with that. To get started, I’ll need your ticket number, 4-digit access PIN, and most recent math test.

      Oh, I see here you earned a ‘C’, that only entitles you to 200Kbps down. If you are interested in our 1Mbps service we need proof of a ‘B’ - or if you would like to submit an ‘A’ we can offer our gold-tier 500Mbps service, and if you would like to take advantage of that offer during this marking period I can add in complementary 5ms ping SLA as well. Also your mother has told you three times to take the trash out, Anthony.”

      • fy8d6jhegq@alien.topB
        link
        fedilink
        English
        arrow-up
        1
        ·
        11 months ago

        Also your mother has told you three times to take the trash out, Anthony.

        Then why haven’t I received a report ticket Dad?

  • TerryMathews@alien.topB
    link
    fedilink
    English
    arrow-up
    1
    ·
    11 months ago

    Freescout probably fits the bill and is 100% free - it’s one of those where they give the base platform away and monetize plugins.

    On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.

    https://freescout.net/