I’m looking for a very simple ticketing app to self host, first to put in use my new small home lab. My family often has me as the IT guy and want a lot of stuff from me so I’d like to host a simple ticketing system such as uvdesk or glpi, self hostel, lightweight and preferably dockerised.
Do anyone knows if something like that exist ? or is uvdesk the most simple ticketing app out there ?
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Why are you trying to implement a ticket system for your family… this is absolutely overkill and silly. Stop.
families wont work like that
families want to stand in front of you, or phone you, and tell you the problems to your face, really really slowly, while constantly saying ‘um’ and ‘er’ and occasionally using inappropriate tech words because they saw them on tv on CSI last night.
careful when trying to get family do do stuff like this… you’ll end up in a situation where you ask your partner if you can go have some happy-go-bed-sexy-time and they’ll ask you if you put in a ticket for it yet.
Sorry dad I told you don’t call me, open a ticket or I won’t give you support
How bad is your infrastructure/how stupid are your users, that you would need a ticketing system.
I do not get it.
Odoo community version has helpdesk app.
Do you need email in/out or are you ok with people having to log in?
We use the Deck app in Nextcloud to manage some kanban boards. Nextcloud isn’t simple by any means but there are docker images or install packages for lots of platforms, including raspberry pi. It’s a pretty “heavy” solution for just kanban but it’s nice for file sharing and access, among other things.
Do not do this, you’ll seem like an ass who is trying to avoid helping people. Keep a notebook with your families requests as they share them.
Additionally most family IT questions require you sit with them and teach them how to solve the problem or fix it right that minute. So I don’t see how tickets would help you.
Dude, he wasn’t asking for an opinion on if he should do it.
He also wasn’t asking for opinions on opinions but here we are.
I wish all my friends and family had ticketing systems where I could make requests without having to actually, like, communicate with them directly. Fire and forget! Until it’s time to harass them for violating the SLA.
AITA?
Zammad
I saw that but it doesn’t have any docker, that a bit of a turn down.
It doesn’t seem to be officially supported, but they do provide instructions for Docker Compose:
I use Trello, which isn’t at all self hosted but it’s free and ready to go.
Yes but it’s not a ticketing system, more of a workaround and I want something I can host and manage, easy for my family to use, filling a form and I don’t want to have my all famille to have to create an account
Might look into freescout
YTA
NAH
Maybe something like trello?
We use vikunja for this. In terms of creating, assigning and closing tasks
Hahahahah, I’m sorry son, what’s your ticket number? SHeeewwwwwaaahhh yeahhhh I’m going to need a ticket number. You’re welcome to open one by emailing helpdesk@thesmithfamily.net and we’ll get with you just as soon as we can in the order received. Just know, our agreed SLA is between 4 and 8 business hours, depending on your grades this week.
“I understand sir, and I’m sorry to hear your WiFi is slow, I can absolutely help you with that. To get started, I’ll need your ticket number, 4-digit access PIN, and most recent math test.
Oh, I see here you earned a ‘C’, that only entitles you to 200Kbps down. If you are interested in our 1Mbps service we need proof of a ‘B’ - or if you would like to submit an ‘A’ we can offer our gold-tier 500Mbps service, and if you would like to take advantage of that offer during this marking period I can add in complementary 5ms ping SLA as well. Also your mother has told you three times to take the trash out, Anthony.”
Also your mother has told you three times to take the trash out, Anthony.
Then why haven’t I received a report ticket Dad?
Freescout probably fits the bill and is 100% free - it’s one of those where they give the base platform away and monetize plugins.
On the flipside, the plugins are lifetime licenses are very cheap relative to the monthly charge levied by competing products.