• Neshura@bookwormstory.social
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    6 months ago

    Honestly all the app owners need to know is why a customer is dissatisfied. If the app is actually good the recommendations will come naturally.

    • Z3k3@lemmy.world
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      6 months ago

      I don’t disagree but when I get asked to give it a rating 2 mins after installing they can fick right off.

      Thanks to bots and shills ratings mean nothing.

      In most cases I just stop using something as its not as useful as i thought or just boring bugging me in this manner just makes me actively hate it.

      • Neshura@bookwormstory.social
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        6 months ago

        Well yeah that’s why the only sensible place for such a survey is in the uninstaller (no popup browser tab please) with a big fat “Skip” option. Let’s people with actual feedback give that feedback while people who don’t want to can skip. Corpo can then evaluate if the product lands well by the rate of installed/uninstalled/left feedback.

        But yeah modern day surveys are absolute garbage and annoying in like 99/100 cases

        • Z3k3@lemmy.world
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          6 months ago

          In the modern age it seems sensible has gone right out the window. It almost feels like it’s your fault you hate their product rather than it being shit.

          Information has lost all value and I just don’t want to play anymore