Just (trying to) execute a 2007 law: https://en.m.wikipedia.org/wiki/Public_Service_Loan_Forgiveness.
Here is the Department of Education’s press release: https://www.ed.gov/about/news/press-release/biden-harris-administration-approves-additional-45-billion-student-debt.
They’re clearly not loyal enough to serve him.
They’re not the best people for the job and he only works with the best.