How Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages
www.cnbc.com
Aware uses AI to analyze companies' employee messages across Slack, Microsoft Teams, Zoom and other communications services.

cross-posted from: https://lemmy.world/post/11797575

Walmart, Delta, Chevron and Starbucks are using AI to monitor employee messages::Aware uses AI to analyze companies’ employee messages across Slack, Microsoft Teams, Zoom and other communications services.

  • Primarily0617@kbin.social
    52·
    9 months ago

    Honestly if you work for a large employer, I’d assume that

    • they were always monitoring internal chats, just with more primitive keyword-based filters
    • they have now upgraded to llm-based filters
      • Primarily0617@kbin.social
        7·
        9 months ago

        no, but lots of things about the employee-employer relationship are fucked up, but refusing to act around that information on principle is likely to affect your career somewhat

        we all must toil under society—like it or not, even if the system is bad—while the current system remains in place

    • delirious_owl@discuss.online
      01·
      9 months ago

      Its not possible on many platforms. I work in security, so I make a point that orgs that I work for dont have the ability to monitor communication platforms.

      Its an easy argument to make, because companies want encrypted messages. It protects their so-called IP and their customer’s data

      • neutronst4r@beehaw.org
        2·
        9 months ago

        If your company adds it’s own SSL/TLS certificate on every PC, then yes… they can see almost everything.

        • Browser traffic? Yes.
        • Chat messages? Depends on the program. If it uses the Host OS certificates, then yes.
        • Listening in on IP audio and video calls? Theoretically yes.
        • AI supported employee sorting based on Union friendliness? You bet.

        The buzzword for this is “Next generation firewall” and “TLS decryption”.

        Your company does not give shit about customer data or your privacy or rights.