• dbx12@programming.dev
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      1 month ago

      When you are allowed into the vicinity of this kind of equipment, you should be able to identify matching shapes without circles in the first place…

      • lud@lemm.ee
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        1 month ago

        They obviously shouldn’t be allowed to be in the vicinity of that switch. And that’s the support person’s fault.

  • graphito@beehaw.orgOP
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    1 month ago

    a tech illiterate old friend of mine in his 60s got tasked with changing his simcard for new one. But the network just didn’t appear. Long story short after 3 hrs of headbashing I asked him to send me the photo of simcard itself

    that was a valuable afternoon for my humility

    nano-simcard rotated 90 degrees forcefully inserted into standard size simcard frame which is missing micro size simcard frame

    alt text: nano-simcard rotated 90 degrees forcefully inserted into standard size simcard frame which is missing micro size simcard frame

    note the right side of simcard frame bulging out

    for confused in terminology

    • JCreazy@midwest.social
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      1 month ago

      I used to work at a phone repair shop. The amount of people that put Sim cards in their brand new phone without the tray. We would have to take the phones apart to get their Sim cards out.

      • graphito@beehaw.orgOP
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        1 month ago

        And when it doesn’t work, they ram it HARDER

        and then people wonder how porn stereotypes can be harmful

        • voxel@sopuli.xyz
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          1 month ago

          I’m literally scared of disassembling stuff over like plastic clips while people just feel ok with ramming stuff in like that wha

    • vaionko@sopuli.xyz
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      1 month ago

      Isn’t the “standard” sim card in you pic actually mini-sim? While the standard one is credit card-sized? I think I have a phone somewhere that takes a credit card sized sim actually.

  • some_guy@lemmy.sdf.org
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    1 month ago

    Had someone verify that wifi was working because he could see his neighbors’ networks. Airplane Mode was enabled. Dunno what he thought he saw.

    Same thing with a colleague. The guy told him that he was definitely connected to wifi. It took a lot of probing to confirm that wasn’t true.

    Some people just can’t provide valid feedback nor follow simple instructions. I kinda feel like those individuals shouldn’t be allowed to use computers to do their jobs. If you can’t master just pass the basics, sorry. Here’s a pencil and a pad of paper. You can either work the longer way or you can consciously put in the effort to learn this stuff enough for us to help you when you need it.

    My own father, who had a doctorate in mechanical engineering: “Now click the Apple menu.” “What’s that?” “It’s the menu that’s an Apple logo in the top left corner of the screen.” “I don’t have that.” “Yes, you definitely have that.” “No, I don’… oh there it is.”

    I’m not calling anyone stupid. More that I’m saying people convince themselves that they can’t learn and then shut down.

    • gamermanh@lemmy.dbzer0.com
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      1 month ago

      kinda feel like those individuals shouldn’t be allowed to use computers to do their jobs. If you can’t master just pass the basics, sorry. Here’s a pencil and a pad of paper.

      My wife had her HR rep get pissed at her just yesterday for sending an email to her boss and other higher-ups asking why assistant managers at her company can’t use the computers theyre on all day properly. She had asked for a screenshot of something so she could see what the other person was seeing and they replied with “I can’t do that idk how” and thought that was acceptable?

      Luckily the other higher ups told HR to shut up and that she was only mad because it’s her job to ensure basic computer literacy and she clearly didn’t.

      People 100% get into the mindset that “well, I already know the basics, so anything I don’t know is advanced user shit so I can’t learn it” and it’s infuriating

      • Blackmist@feddit.uk
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        1 month ago

        Pretty much most of the screenshots I get these days are a photo of somebody’s screen taken on a phone.

        Makes me long for retirement or at least a giant solar flare.

      • some_guy@lemmy.sdf.org
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        1 month ago

        Wow. It’s so easy to get that info from a web search that I’d argue that the response is evidence of the person not doing their job. Good on your wife for calling bullshit and the same for the higher ups who defended her position.

    • CanadaPlus@lemmy.sdf.org
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      1 month ago

      I think that’s the trick, right? 1% of a perfectly normal person’s attention looks a lot like a really dumb person. This certainly goes for tech, but also for any number of other fields.

      • some_guy@lemmy.sdf.org
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        1 month ago

        Insightful. I was commenting about a VIP wrt a power dialog on a mobile device and posited that the reason they didn’t understand a thing must be that they don’t read before dismissing it. I would even say that’s half of 1% of their attention and that makes complete sense. The other 99.5% is focused on the things they consider more important.

        • 𝕸𝖔𝖘𝖘@infosec.pub
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          1 month ago

          Had they read the message, it would have saved them a lot of time waiting for the solution that would have been near instantaneous otherwise. But their 0.5% is more important to them than your 99.5%. Hopefully they’re really good at bringing money into the company, because their ability to save labor money for the company is abysmal.

          • some_guy@lemmy.sdf.org
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            1 month ago

            Hopefully they’re really good at bringing money into the company, because their ability to save labor money for the company is abysmal.

            I was asked to drive 80m to reboot a device when I’d said the previous day that rebooting would fix it (it was a phone; there’s almost no real troubleshooting on the platform). I kept quiet about how financially irresponsible the request was. When I got there, the phone was already turned off for other reasons. At least I got to listen to podcasts while I drove there and back.

        • lad@programming.dev
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          1 month ago

          To be fair, sometimes the message appears unexpectedly right where you were going to click, and you dismiss it without being able to read.

          Maybe some messages should really appear with a dismissal button disabled for several seconds

    • WeirdAlex03@lemmy.zip
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      1 month ago

      I mean in fairness to the first one, on most systems it is possible to turn wifi back on without turning off airplane mode (there is in-flight wifi after all)

  • r00ty@kbin.life
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    1 month ago

    I think this really comes down to whether the employee was IT (and to an extent part of the network team). If so, I’d say there’s a lot of questions to be answered here. If not, there’s also a lot of questions to be answered but not from that employee :P

  • iamjackflack@lemm.ee
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    1 month ago

    To be slightly fair to the tech illiterate, there’s no sfp transceiver specified or shown in the picture… how the hell is someone supposed to plug that in?

  • BubbleMonkey@slrpnk.net
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    1 month ago

    I’m enjoying the idea of someone looking at the picture, looking at their cords, looking at the plugs, and then working this out as a solution rather than sending a picture of the plug end and port and asking for clarification.

    Like this person probably felt really stupid needing to sort out what’s going on, because it was just unclear, and I enjoy where they ended up all the same. It’s totally wrong, but it’s creative problem solving for sure.

  • tiredofsametab@kbin.run
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    1 month ago

    As a programmer, I don’t even know what we’re looking at. A switch, I would guess, but I haven’t seen hardware in years. In any case wouldn’t “port 21 <bottom|top>” been better?

      • tiredofsametab@kbin.run
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        1 month ago

        Yeah, I had never seen a connector that looks anything like that, but I figured I was just behind the times (since it didn’t look like Ethernet plugged into it to me)

        • CubitOom@infosec.pub
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          1 month ago

          Its not new tech but you’d most likely only see this in a datacenter or buildings with 10 Gb connections as this is fiber optic cabling. One would need an SFP to actually connect it to the port however. Also the tips of the fiber were probably scratched when installing it into the vent holes so the whole cable will probably be replaced and then fixed, so there are multiple failures here.

          This is what an SFP looks like.