Edit: Username was “SmoochyPit”

Wanted a place to dump this. I stopped playing in February when they prevented playing on Linux via Wine. Tried logging in now that Sober exists (sometime in August), and was met with this.

My account and username is 11 years old. I’ve spent money on premium currency and items. Hasn’t ever been a problem. I tried to appeal…

I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.

I tried to explain this in a reply, but they shut it down, saying there would be no further communication on this issue, since it was more than 30 days old.

Feels super unfair. But I’m powerless here…

    • SmoochyPit@lemmy.caOP
      58·
      2 months ago

      Yeah… the way they treat developers and monetization is super scummy. Not to mention their lack of action towards child safety concerns. There’s definitely better ways to spend my time.

    • SmoochyPit@lemmy.caOP
      15·
      2 months ago

      Can virtual goods like this apply? Especially against the company? I assume they’d have a “no guarantees” type clause in the EULA…

  • emeralddawn45
    38·
    2 months ago

    I wonder if its some regex mistake where because it has the letter ‘s h i t’ in that order even though theres letters in between, it got flagged.

    • SmoochyPit@lemmy.caOP
      21·
      2 months ago

      Oh… I’ve never once considered that. But that’d make sense as to why it only recently picked it up— historically, the profanity filters were super easily bypassed. Maybe they tightened them up!

  • taiyang@lemmy.world
    27·
    2 months ago

    In your honor I’ll use the term Smoochy Pit to refer to something lewd. At least then at least you’ll have your very own term named after you! Any suggestions on what it should mean?

    • SmoochyPit@lemmy.caOP
      10·
      2 months ago

      I appreciate that. Kissing armpits as a kink would be pretty reasonable*, I’d be up for that**!

      *Reasonable to refer to **I’d be up for it to be referred to that way

      As another comment said, it could probably be a euphemism for vagina too~ but I don’t know anything about that. o7

  • Korne127@lemmy.world
    22·
    2 months ago

    I was not given any notice about it. I checked, and there was not an email sent when my account was actioned. No warnings, not a thing.

    I would try to find a phone number and call them. Often, it heavily depends on the person you just randomly get assigned to. Some are humane and try to help one if they’re not treated fairly.

    Also even with a note, expecting you to do that within one month is just ridiculous.
    As others have said, take them to court.

  • Midnitte@beehaw.orgEnglish
    16·
    2 months ago

    Seems really stupid on their part to not just force a name change.

    Though I guess maybe they hope you’ll just rebuild everything.

  • KellysNokia@lemmy.world
    10·
    2 months ago

    Super scummy process, they probably turn a profit from it given most accounts are kids and will just re-buy to get where they were

    The proper thing to do would have been to reset your username like Epic Games does