It’s not even that, it’s their ultra short staffing that drives people away. I’m not going to go hunt for an employee and wait another twn minutes for someone with a key to open it up.
Home Depot does that and I get tired of waiting and order it from somewhere else.
Exactly! I’ve zero issues with this type of loss prevention. I have 10,000 issues having to find the call button, pressing it and then waiting upwards of TWENTY MINUTES for the Key Master to show up.
I’ve had this problem at Microcenter and Best Buy too. All the salespeople have a key but there are only two and they’re both tied up helping some grandma who doesn’t know what she wants. After waiting over 20 minutes, I’m like I just need to get this one thing out of the cabinet.
I know you can order ahead and pick up but I like to sometimes pay fully or partially in cash so I get less grief about expensive purchases from my spouse. According to my credit card charge, when I bought my 4070ti the day they came out, it was only $380.
I once did that at Meijer for a switch pro controller, waited 30 minutes only for the person, who was supposed to have the key, just come over and rip the cardboard to get it off the locked hook. We only stayed because we had a Meijer gift card. Insane how long this kind of thing takes.
I don’t understand why they don’t just use a pickup ticket system. Costco does it for some smaller high end electronic products now. Hell, Toys R US did it decades ago with all of their video games and consoles. You just take the paper ticket to the cashier to pay and then the receipt to a pickup window where ALL of those products are kept.
Instead they choose the objectively worst option, extra hardware spread randomly around the store for each product, and spreading already shaky customer service even more thin with large waiting times for a manager with the keys to arrive.
It’s not even that, it’s their ultra short staffing that drives people away. I’m not going to go hunt for an employee and wait another twn minutes for someone with a key to open it up.
Home Depot does that and I get tired of waiting and order it from somewhere else.
Exactly! I’ve zero issues with this type of loss prevention. I have 10,000 issues having to find the call button, pressing it and then waiting upwards of TWENTY MINUTES for the Key Master to show up.
I’ve had this problem at Microcenter and Best Buy too. All the salespeople have a key but there are only two and they’re both tied up helping some grandma who doesn’t know what she wants. After waiting over 20 minutes, I’m like I just need to get this one thing out of the cabinet.
I know you can order ahead and pick up but I like to sometimes pay fully or partially in cash so I get less grief about expensive purchases from my spouse. According to my credit card charge, when I bought my 4070ti the day they came out, it was only $380.
I once did that at Meijer for a switch pro controller, waited 30 minutes only for the person, who was supposed to have the key, just come over and rip the cardboard to get it off the locked hook. We only stayed because we had a Meijer gift card. Insane how long this kind of thing takes.
I don’t understand why they don’t just use a pickup ticket system. Costco does it for some smaller high end electronic products now. Hell, Toys R US did it decades ago with all of their video games and consoles. You just take the paper ticket to the cashier to pay and then the receipt to a pickup window where ALL of those products are kept.
Instead they choose the objectively worst option, extra hardware spread randomly around the store for each product, and spreading already shaky customer service even more thin with large waiting times for a manager with the keys to arrive.