Just overheard a shopkeeper deny a customer a return because her store had a certain limit for the day and they weren’t able to do returns over that limit. When the customer had left, I queried it because what if the item was faulty and she said “faulty is different” (obviously because they legally have to), but still… that doesn’t sit right at all.
That sounds fishy to me. Does the receipt say there’s a limit on returns for each day? Usually it’s pretty black and white, can return for change of mind in X days from purchase.
What if they just came back the next day and did the return then?
Pretty sure I’d argue myself blue if I was denied a return because I wasn’t early enough. Part of me wonders if it’s self imposed KPI to make her store look better. The lady wanting the return had purchased online and the online store does not offer free returns, you have to pay postage.
I totally get places doing store credit instead of $$ for change of mind returns, people definitely try and take advantage, but not being able to return something because you weren’t there early enough really bothers me. Totally not the shopkeepers fault and I made it clear I wasn’t questioning her, but the company policy.
Just overheard a shopkeeper deny a customer a return because her store had a certain limit for the day and they weren’t able to do returns over that limit. When the customer had left, I queried it because what if the item was faulty and she said “faulty is different” (obviously because they legally have to), but still… that doesn’t sit right at all.
That sounds fishy to me. Does the receipt say there’s a limit on returns for each day? Usually it’s pretty black and white, can return for change of mind in X days from purchase.
What if they just came back the next day and did the return then?
Pretty sure I’d argue myself blue if I was denied a return because I wasn’t early enough. Part of me wonders if it’s self imposed KPI to make her store look better. The lady wanting the return had purchased online and the online store does not offer free returns, you have to pay postage.
It’s not ethical or nice, but sadly not illegal. Like you said, only illegal if it’s faulty. Legal to deny a “change of mind refund” within reason.
Even my local Woolies has changed their refund policy to be store credit instead of a refund of money.
I totally get places doing store credit instead of $$ for change of mind returns, people definitely try and take advantage, but not being able to return something because you weren’t there early enough really bothers me. Totally not the shopkeepers fault and I made it clear I wasn’t questioning her, but the company policy.