• CaptSatelliteJack@lemy.lol
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    3 months ago

    Honestly, it’s not typical, but neither was the rest of this situation. In cases where it’s that clear there’s fraud on the account, leads absolutely have the authority to either close or approve the closure of the account. I can’t speak for all banks, but as far as I know, all leads at our centers have worked on the fraud teams, so they’re very well versed in these matters.