If your billing is too complicated to be accurately described to your customers, then you may have put yourself in a situation where you are incapable of being honest with your customers. That’s on you.
It’s the job of regulators to ensure that you are honest with your customers; therefore, they can reasonably forbid you from having billing so complicated that it cannot be described accurately.
It’s funny, my local ISP tells me I owe X dollars a month and that’s what I pay. How on earth do they do that? Comcast is telling us it can’t possibly be that simple
The airlines managed to figure it out, weirdly enough. Calculating the price of an airline seat is Turing-complete, and at least one airline software service, ITA, needed the runtime compilation feature of Common Lisp to do it efficiently. Yes, when a user asked for a ticket price, their systems wrote and compiled a piece of code to determine the answer.
Many companies, specially telcos, have a complex scheme of paid plans to confuse the users so that they become fed up and say “ok, so how much do I have to pay”. This is their exact objective.
My local ISP (not a part of some huge elite ISP) is similar to yours. Pay X and you get unlimited internet for a month at Y Mbps uplink/downlink. Somehow it’s too complex for Comcast.
Heck, my ISP, which is a huge elite ISP, has a simple number too. You know why? There is competition in this market. I pay $80 a month for 1000/1000 fiber. That includes free HBO Max. Not as good as Sonic, but it’s a simple number.
I’d love to have a local option. We get spectrum or wind stream, which means spectrum. They charge whatever they want because they have a pseudo monopoly.
mine even manages to do it for the price they advertise. and without a data cap. and without having to have a comcrap router in order to pay more to not have a data cap. i had my own router i didnt want to use theirs mine was better. but the only way i could find to pay to not deal with the cap was to have their router. fuck that.
Yeah, but are they making their faceless shareholders insane profits? I say this as a joke, but I do feel like that’s a large reason why Comcast and the like are so terrible to their customers.
If your billing is too complicated to be accurately described to your customers, then you may have put yourself in a situation where you are incapable of being honest with your customers. That’s on you.
It’s the job of regulators to ensure that you are honest with your customers; therefore, they can reasonably forbid you from having billing so complicated that it cannot be described accurately.
It’s funny, my local ISP tells me I owe X dollars a month and that’s what I pay. How on earth do they do that? Comcast is telling us it can’t possibly be that simple
The airlines managed to figure it out, weirdly enough. Calculating the price of an airline seat is Turing-complete, and at least one airline software service, ITA, needed the runtime compilation feature of Common Lisp to do it efficiently. Yes, when a user asked for a ticket price, their systems wrote and compiled a piece of code to determine the answer.
Oml thats actually insane and incredible. My goodness wow
Many companies, specially telcos, have a complex scheme of paid plans to confuse the users so that they become fed up and say “ok, so how much do I have to pay”. This is their exact objective.
My local ISP (not a part of some huge elite ISP) is similar to yours. Pay X and you get unlimited internet for a month at Y Mbps uplink/downlink. Somehow it’s too complex for Comcast.
Heck, my ISP, which is a huge elite ISP, has a simple number too. You know why? There is competition in this market. I pay $80 a month for 1000/1000 fiber. That includes free HBO Max. Not as good as Sonic, but it’s a simple number.
I’d love to have a local option. We get spectrum or wind stream, which means spectrum. They charge whatever they want because they have a pseudo monopoly.
mine even manages to do it for the price they advertise. and without a data cap. and without having to have a comcrap router in order to pay more to not have a data cap. i had my own router i didnt want to use theirs mine was better. but the only way i could find to pay to not deal with the cap was to have their router. fuck that.
Yeah, but are they making their faceless shareholders insane profits? I say this as a joke, but I do feel like that’s a large reason why Comcast and the like are so terrible to their customers.