When you’re talking to an open source dev, just remember that they are literally giving you their time for free, and they are people who don’t like to be treated poorly.

Edit: Just to be clear, I don’t mean any ill will toward the guy. He’s frustrated and he’s just taking it out in the wrong venue at the wrong people, but that doesn’t mean he’s a bad person.

Edit 2: The reinstalling he’s talking about is NPM. So just running npm install. It’s because he tried removing the node_modules directory, which is a reasonable thing to do, but it means you need to reinstall the modules with that command.

  • naevaTheRat@lemmy.dbzer0.com
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    6 months ago

    Me approaching Foss developer with bug: Pardon me, if you could grace this lowly worm with but a moment of your attention; I with me a bug report, and I believe I have found the section of code responsible. This inadequate being lacks the technical expertise to fix it and would be eternally indebted if you would turn your monumental skills upon its trifling problems. It would please me immensely if my paltry efforts were of some assistance.

    This user: SOFTWARE NO WORK FUCK YOU!

    • ggppjj@lemmy.world
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      And yet, this is the issue that gets a response instead of a silent closed offtopic wontfix.

        • RealFknNito@lemmy.world
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          Never is a strong word when a collection of people all came together and agreed that Windows 10 should force updates.

        • gravitas_deficiency@sh.itjust.works
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          You’ve clearly never worked with any psychopaths or narcissists. Often, pointed (though importantly, carefully offline and undocumented) cruelty is one of the only ways to effectively punch back and make people like that stop trying to fuck with you, because many people like that only really respond to threat dynamics. It’s not terribly common, and it’s not fun to do, but it definitely is warranted once in a blue moon.

      • NotJustForMe@lemmy.ml
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        Or even worse:

        Thanks. Send a complete log of every software on your system, two videos of the bugs in action, and a detailed analysis of what you’ve had for breakfast.

      • hperrin@lemmy.worldOP
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        6 months ago

        It is, until it isn’t. I’ve seen devs delete or abandon their projects because of too mush abuse. Nobody likes being yelled at. (Unless that’s your kink. I won’t judge.)

  • Grain9325@lemmy.ml
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    And here I am anxious thinking I might offend the devs so I spend way too much time thinking what I’ve written is not rude

    • platypus_plumba@lemmy.world
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      I’ve only had beef with a single dev ever. The maintainer of Prometheus, Brian Brazil, or whatever his name is. His attitude is so shitty towards people proposing actually good ideas that would push his product forward.

      • DeltaTangoLima@reddrefuge.com
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        Yeah, I had the same experience with the devs of Pushbullet, after constructively suggesting a few ways they might be able to work with proxy servers, and all I got back was “Proxies are bad, mmmmk?”.

        Fucken Peter Pan-level mentality.

        • jasondj@ttrpg.network
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          Proxies aren’t bad they are just dated.

          Ironically the big problem with proxies is really that software doesn’t support them properly, usually due to lazy or unknowing devs.

  • mastefetri@infosec.pub
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    It depends on if the first guy is complaining about having to reinstall this specific software, or if the software borked his entire system to the point that he has to reinstall his entire OS. Because that happened to me once. But in the first scenario he is being a dick, and in the second one not so much.

    • hperrin@lemmy.worldOP
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      In this case, in trying to resolve the issue, he deleted his node_modules directory. So he’s talking about having to reinstall everything by typing npm install and waiting for it to finish.

      • FrostyCaveman@lemm.ee
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        6 months ago

        oh man…

        People can be such dicks, you have my sympathy.

        I’ve been thinking about open sourcing a Node project of mine recently… concerning that this is the kind of thing to expect

        • hperrin@lemmy.worldOP
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          Well, this isn’t usual. This is actually really rare. Almost all of the interactions I have with users of my libraries are great. People are generally appreciative and kind, or at least not rude. This is an outlier, and I try not to let these things sour my experience.

          He’s frustrated and he’s being abrasive because of that, but that doesn’t make him a bad person. I try to respond without being rude back, but just stern. Usually when you do that, people will either not respond again or apologize. I’ve never had a user keep being rude, and if I did, I would just ban them.

          Sometimes people just kinda forget that on the internet they’re still talking to other real people, you know?

          • boeman@lemmy.world
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            You’re lucky. I left FOSS dev because I got tired of my free time being abused by people like the one in your post

            • Dessalines@lemmy.ml
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              I’ve had to adopt a two strikes policy towards these aggressive trolls, who treat you like your their personal servant, especially since they make up like <1% of ppl on issue trackers. After a warning, if they don’t play nice, then they’re out.

              It’s the only way to keep the coding experience enjoyable, and not suffer from burnout.

      • HiddenLayer5@lemmy.ml
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        Wait till they realize that’s literally the solution to a lot of Node related issues. It’s in its own folder for a reason.

    • appel@lemmy.ml
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      6 months ago

      I disagree, in neither scenario the open source dev owes him anything. You get to use and modify the software for free, but the flip side is you are entitled to nothing.

      • RovingFox@infosec.pub
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        You are entitled to the truth. If the dev knows their software could have very damaging effects then that should be front and center on the software page.

        • appel@lemmy.ml
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          Usually it is? But ultimately it’s still your own responsibility. You did not pay the dev, the dev does not ask you to pay them, ergo the dev owes you diddly squad.

          • RovingFox@infosec.pub
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            Let’s be decent with each other, I don’t think my expectations are outrageous. I consider decent to make sure that the person that will use your software is aware of the dangers. And the best person to know those dangers is usually the dev.

        • daed@lemmy.world
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          Honestly, no. It’s your job to vet the software you run. If it’s open source, you had every chance to make sure it wasn’t going to irreversibly break your system ahead of time.

          Alternatively, you could pay money for a solution from a reputable company with support.

          • TrickDacy@lemmy.world
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            You’re implying that to even install the simplest of programs, I’d need to read and understannd many thousands of lines of code, starting with the FOSS project itself and then spidering out to every dependency. This speaks nothing of the fact that it may be written in multiple languages, some of which I am not familiar with, and even if I am, code can be written in ways that’s almost impossible to understand. This might take a week for a 200 line project.

            Reminds me of when my employer said they were going to stop using open source software until a team had vetted it completely. Lol, once they talked to engineers that idea died immediately.

            • carly™@lemm.ee
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              This. I swear, some people in the FOSS community seem to be convinced everyone who uses a computer is a developer.

              • TrickDacy@lemmy.world
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                Right? And it seems like no one is interested in understanding my point, most only seem interested in defending developers of FOSS. I understand there is no legal obligation from FOSS devs… That is irrelevant.

                I love FOSS. It’s one of the best products of humanity. I am not attacking devs at all…

                My point was only that while devs don’t owe anyone anything legally, if the rare edge case happens where their code is destructive by accident, it would be a dick move to ignore complaints about it. I guess because it didn’t spell it all out like this, I “deserved” all the downvotes (on since-deleted comments) and condescending remarks?

                Yes I know that if I use Firefox I can’t sue them if somehow they wipe my OS. Yes I know that would probably never happen, it’s extremely unlikely to happen. But if it did, FF owes us at least a response. And I means owes in the sense that it’s the right thing to do, not “if you don’t do it I can sue you”.

            • CallumWells@lemmy.ml
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              That’s absolutely a ridiculous stance. Yes, you can personally go through everything, but there’s also searching around to find out what other people say about it, actually look through the issues people have raised. Some of it applies to proprietary software as well, find out what other people say about the software. You don’t need to do everything yourself, but you do have to take responsibility for trying to make sure it will work as you hope it will.

            • daed@lemmy.world
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              I can see how you got there, but I’m actually not saying you need to understand any programming languages at all. If the code is out there, and the product is worthwhile, the community can and will vet it.

              Like I responded to the other guy, you put a level of trust in anything you use. You can pay for a product and expect polish and support, or you can go the open source route, the DIY hobbyist route, and expect to have to do more yourself. You might have to do research on a product before you trust it. This isn’t a radical concept to me. If I was putting together an RC car, I would do research on the motor to make sure it was unlikely to fail catastrophically.

            • DrRatso@lemmy.ml
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              Who put the gun to your head and made you run the software though?

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                6 months ago

                The response to this here is absolutely wild. I guess I should expect my machine to get wiped any moment

                • redfellow@sopuli.xyz
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                  Whenever you choose to run a program that has full access to parts of your PC that may cause issues, you are the person who chose to do so.

                  Just run apps in a sandbox if you don’t want to risk having to reinstall your OS in a worst case scenario.

                  The developer owes you nothing.

          • Luke@lemmy.ml
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            Alternatively, you could pay money for a solution from a reputable company with support.

            and run the possibly even greater risk that it’ll fuck something up, since you probably can’t even look at their source

            • daed@lemmy.world
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              ??? You quoted my comment with ‘reputable’ in it. You put a level of trust in anything you use. Reputable companies are unlikely to fuck your shit up with bad software. It happens - not trying to say it doesn’t - but again, you have to trust somewhere.

            • redfellow@sopuli.xyz
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              By this definition of entitled, I’m not entitled to be alive once I walk outside, because I should have known the risk ahead of time.

              Lol what the fuck?

        • agent_flounder@lemmy.world
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          The software is almost certainly provided as is, with risks assumed by the person installing it.

          Still, I doubt any dev wants a catastrophic outcome and takes steps to avoid that or warn the end user if the code is more likely to bork something.

          I don’t think it’s unreasonable to expect the dev to do their best but it’s also not like you can sue them and win, most likely.

          • TrickDacy@lemmy.world
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            I can’t say I’ve spoken directly to a dev in a situation like that, thankfully, but if that opinion were dominant, FOSS wouldn’t be a thing. Destroying your data or OS is kind of a no-no, whether you pay for the software or not. Obviously, you can’t sue the FOSS dev, but come on, it’d be amazingly shitty if they didn’t even try to help if there’s any evidence it’s their fault.

    • onlinepersona@programming.dev
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      No. It’s provided without warranty nor guarantee that it’ll work or even leave your system intact. That’s the core of most opensource licenses. Dev owes nobody nothing.

      CC BY-NC-SA 4.0

  • kingthrillgore@lemmy.ml
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    6 months ago

    YOU 👏 ARE 👏 NOT 👏 OWED 👏 CUSTOMER 👏 SERVICE 👏 FOR 👏 USING 👏 THIS 👏 SOFTWARE 👏

    YOU 👏 ARE 👏 NOT 👏 OWED 👏 A 👏 WARRANTY 👏

    Don’t like it? Pay for your software :)

        • NotJustForMe@lemmy.ml
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          I sometimes feel like I am the only one with that file. Yes sir, I sometimes feel sad when a good piece of software doesn’t have a donation button or license to buy. Even if it does nothing.

          Ditched Windows long ago though.

          • baseless_discourse@mander.xyz
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            Now flathub has a built-in donate button (for some software)!

            It would be great if it is implemented in gnome software too, so I don’t need to search on flathub to donate to developers.

          • Danny M@lemmy.escapebigtech.info
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            Yes sir, I sometimes feel sad when a good piece of software doesn’t have a donation button or license to buy

            Yep, I feel that too. There is too much gratis software that’s actually good and I want to pay for but many FOSS developers are scared to ask for money for some reason

        • Danny M@lemmy.escapebigtech.info
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          I only used winrar when I was a kid. I’ve been using linux (and macos) for most of my life and before that I used 7zip for my zipping needs, so no winrar license for me.

    • ReakDuck@lemmy.ml
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      The nightmare just crawls out to our reality when paid software is less developed on and more buggy than free Open Source software.

      • hperrin@lemmy.worldOP
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        That’s because the people making it are doing it for a job rather than for the love of it. (Except me. Surely I don’t do that.)

          • CallumWells@lemmy.ml
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            The funny thing is that since it’s an actual word the spell checker might not be of any use to see that it might not be the word you’re actually wanting to use. And with the amount of people using “payed” instead of “paid” the dictionaries will probably include “payed” as an alternative way to conjugate “to pay” in the currency sense.

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              Uh. The spell checker doesnt work on my phone either way. I got lazy to fix anything on my GrapheneOS

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    User: “I have to waste my whole life fixing this” Dev: “you are complaining that you have to spend a few minutes”

    Savage.

  • Carighan Maconar@lemmy.world
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    This is also any and all Firefox support queries in a nutshell.

    “OMG THIS BROWSER IS SO SHIT IT ALWAYS BREAKS OR GETS SLOW”… “No I have not changed anything in ˋabout:configˋ, and what I did is definitely not the source of the problem!”… “Yes with a reset config it works fine, I don’t know why, your browser is shit!”

    And it’s always the same people who do “hardening” and “privacy enhancement”, having fuck all actual clue what they’re doing but thinking they’re oh so smart. 😑

  • IgnacioM@lemmy.ml
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    I see this in the comments section of Skyrim mods and it pisses me off so much

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      Worse, I see this with Fediverse platforms like Lemmy. During the initial Reddit influx so many people expected the exact level of polish and user experience as Reddit and there were tons of threads (on Lemmy itself) basically complaining how much Lemmy “sucks” compared to Reddit, despite them coming over to Lemmy because Reddit was being enshitified. Same with Mastodon when the Twitter people were coming over.

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        I mean to be fair it’s still terrible. Better than the early days and in my opinion better than using Reddit which is why I’m here. But basic functionality is just awful. Trying to discover new content outside of your particular instances incredibly tedious. So many large instances won’t stop trigger happy Banning practically every other goddamn instance out there which isn’t helping. The whole thing that originally made Reddit popular was that it was an easy place to go to find almost any topic of Interest but I now have to hunt through many different instances to potentially find what I’m looking for on top of that the community for any one particular interest could easily be scattered across multiple different instances that don’t Federate with each other and if I subscribe to all of them I’m going to likely be subjected to a lot of repeating posts

        I fully understand why a lot of pe